Tuatahi First Fibre experienced a critical incident on June 17, 2025 affecting Whanganui Fibre Network, lasting 3d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 17, 2025, 09:36 PM UTC
We are currently investigating a network outage in Wanganui. An update will be provided once the issue is identified.
- monitoring Jun 17, 2025, 10:51 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Jun 18, 2025, 02:31 AM UTC
There is an ongoing issue we are continuing to investigate that is still affecting some customers.
- investigating Jun 18, 2025, 07:00 AM UTC
We are still continuing to investigate the issue affecting a small number of connections in the area.
- investigating Jun 18, 2025, 08:58 AM UTC
We are continuing to investigate a network outage in Whanganui. Our teams are actively working to identify the root cause of the issue. We will provide an update as soon as more information becomes available.
- investigating Jun 18, 2025, 11:50 PM UTC
We are continuing to investigate the issue in Wanganui and will be providing updates throughout the day.
- investigating Jun 19, 2025, 03:34 AM UTC
Our teams are still troubleshooting to find the root cause for the outage. Further updates to follow
- identified Jun 19, 2025, 08:53 AM UTC
The issue has been identified and the field team are heading to site to begin restoration of services. They will be working overnight to resolve the outage affecting a number of services in Wanganui.
- identified Jun 19, 2025, 11:53 AM UTC
The field team are preparing the site for restoration. Services will gradually come online overnight. Further updates will be provided after the work has completed in the morning.
- monitoring Jun 19, 2025, 02:41 PM UTC
Restoration activities are complete. We are continuing to monitor to ensure services remain stable.
- resolved Jun 21, 2025, 10:28 AM UTC
This incident has been resolved.