Tuatahi First Fibre incident
Network outage in Te Awamutu affecting a number of customers
Tuatahi First Fibre experienced a major incident on November 19, 2022 affecting Te Awamutu Fibre Network, lasting 17h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2022, 06:47 PM UTC
A number of customers are experiencing loss of service due to a network fault. We are investigating this, and we'll provide an update when we know more. Further updates will be provided as the situation progresses.
- identified Nov 18, 2022, 07:11 PM UTC
Our field team have located the area of impact and are currently working on a plan to repair the damage. At this stage there is no estimated time of repair.
- identified Nov 18, 2022, 11:15 PM UTC
Our field team are progressing well towards repairing the damaged network and restoring impacted services. The team will continue working through the day to complete the repair and restore services. At this stage the estimated restoration time is 4pm.
- identified Nov 19, 2022, 06:28 AM UTC
Work has progressed well throughout the day. Most services have been restored. We expect the remaining services to be restored tomorrow.
- resolved Nov 19, 2022, 11:33 PM UTC
The repair work was completed successfully and all impacted services are now back online. If you continue to experience issues with your fibre broadband connection, please contact your service provider.