Tuatahi First Fibre experienced a critical incident on January 26, 2023 affecting Morrinsville Fibre Network, lasting 4d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 26, 2023, 05:59 AM UTC
A number of customers are experiencing loss of service due to a network fault. We are investigating this, and we'll provide an update when we know more. Further updates will be provided as the situation progresses.
- investigating Jan 26, 2023, 07:09 PM UTC
Field technicians are onsite investigating the cause of the service loss. Further updates will be provided as the situation progresses.
- identified Jan 27, 2023, 12:29 AM UTC
We have identified the cause of the outage as a fibre strike between Morrinsville and Hamilton. Repair work has begun to bypass the damaged area and we are hopeful of restoring connectivity by the end of today. The current severe weather can potentially delay this work.
- monitoring Jan 27, 2023, 05:45 AM UTC
The bypass work has been completed and all services restored. We will monitor further to ensure stability.
- resolved Jan 30, 2023, 09:27 PM UTC
All services have remained stable so closing this incident as resolved. If you continue to experience issues with your fibre broadband connection, please contact your service provider.