Tuatahi First Fibre incident

Network Outage in New Plymouth

Critical Resolved View vendor source →

Tuatahi First Fibre experienced a critical incident on May 10, 2023 affecting New Plymouth Fibre Network, lasting 15h 3m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2023, 04:51 AM UTC
Resolved
May 10, 2023, 07:54 PM UTC
Duration
15h 3m
Detected by Pingoru
May 10, 2023, 04:51 AM UTC

Affected components

New Plymouth Fibre Network

Update timeline

  1. investigating May 10, 2023, 04:51 AM UTC

    A large number of customers in Bell Block, New Plymouth have lost service. We are investigating and will provide an update when we have more information.

  2. investigating May 10, 2023, 04:51 AM UTC

    We are continuing to investigate this issue.

  3. identified May 10, 2023, 06:58 AM UTC

    Our field team has located the damage and confirmed a repair plan. We are now working on repairing the damaged fibre and will provide a further update as we have more information.

  4. resolved May 10, 2023, 07:54 PM UTC

    Repair work progressed well overnight, and all impacted services are now restored. If you continue to experience issues with your fibre broadband connection, please contact your service provider.