Tuatahi First Fibre experienced a major incident on July 4, 2023, lasting 8h 23m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 04, 2023, 02:39 AM UTC
A large number of customers in Tauranga have lost service. We are investigating and will provide an update when we have more information.
- identified Jul 04, 2023, 08:35 AM UTC
Our field team has located the damage and confirmed a repair plan. We are now working on repairing the damaged fibre and work will continue throughout the night. There is no current estimated time to restore.
- resolved Jul 04, 2023, 11:02 AM UTC
All services have been restored.