Tuatahi First Fibre incident

Network Outage in Tauranga

Major Resolved View vendor source →

Tuatahi First Fibre experienced a major incident on July 4, 2023, lasting 8h 23m. The incident has been resolved; the full update timeline is below.

Started
Jul 04, 2023, 02:39 AM UTC
Resolved
Jul 04, 2023, 11:02 AM UTC
Duration
8h 23m
Detected by Pingoru
Jul 04, 2023, 02:39 AM UTC

Update timeline

  1. investigating Jul 04, 2023, 02:39 AM UTC

    A large number of customers in Tauranga have lost service. We are investigating and will provide an update when we have more information.

  2. identified Jul 04, 2023, 08:35 AM UTC

    Our field team has located the damage and confirmed a repair plan. We are now working on repairing the damaged fibre and work will continue throughout the night. There is no current estimated time to restore.

  3. resolved Jul 04, 2023, 11:02 AM UTC

    All services have been restored.