Tuatahi First Fibre experienced a major incident on August 8, 2023 affecting New Plymouth Fibre Network, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 08, 2023, 03:02 AM UTC
A large number of customers in Frankleigh Park, New Plymouth have lost service. We are investigating and will provide an update when we have more information.
- identified Aug 08, 2023, 03:46 AM UTC
Our field team have located the area of impact and are currently working on a plan to repair the damage. At this stage there is no estimated time of repair.
- identified Aug 08, 2023, 07:11 AM UTC
Our field team are progressing well towards repairing the damaged network and restoring impacted services. The team will continue working through the night to complete the repair and restore services.
- identified Aug 08, 2023, 10:20 AM UTC
Our field team are progressing well towards repairing the damaged network and restoring impacted services. Services are gradually coming back online. The team will continue working through the night to complete the repair and restore services.
- identified Aug 08, 2023, 07:08 PM UTC
Our field team are progressing well towards repairing the damaged network and restoring impacted services. Services are gradually coming back online. The team will continue working through the morning to complete the repair and restore services. Estimated time of completion for all services to be restored - 11am.
- identified Aug 09, 2023, 12:12 AM UTC
Our field team are experiencing complications with the repair work which has slowed progress. The team will continue working through the day to complete the repair and restore services.
- resolved Aug 09, 2023, 03:43 AM UTC
The repair work was completed successfully and all impacted services are now back online. If you continue to experience issues with your fibre broadband connection, please contact your service provider.