Tuatahi First Fibre incident
Tuatahi provisioning portal performance issue
Tuatahi First Fibre experienced a major incident on August 23, 2023 affecting Business Systems, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 23, 2023, 12:51 AM UTC
Scheduled maintenance activity last night has resulted in a degraded portal service today. To rectify this performance issue we have to schedule an unplanned rollback which will occur today Wed 23 August 2023 1.00pm – 1.30pm. If you have any questions, please contact your Tuatahi First Fibre Customer Excellence team at [email protected].
- monitoring Aug 23, 2023, 01:28 AM UTC
Rollback has been completed. We're now testing the system to ensure the performance has returned to normal levels.
- monitoring Aug 23, 2023, 01:40 AM UTC
System performance has returned to normal levels. We will continue to monitor performance for a period. If you have any questions or concerns, please contact your Tuatahi First Fibre Customer Excellence team at [email protected].
- resolved Aug 23, 2023, 02:36 AM UTC
System performance has remained at normal levels since the rollback. We will continue to monitor performance, but we believe the rollback has resolved the issue. If you have any questions, please contact your Tuatahi First Fibre Customer Excellence team at [email protected].