Tuatahi First Fibre experienced a critical incident on August 29, 2024 affecting Tauranga Fibre Network, lasting 22h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Tauranga Fibre Network
Update timeline
- investigating Aug 29, 2024, 10:08 PM UTC
There is a large scale outage affecting customers in Tauranga. Our field team has been sent to investigate the issue.
- investigating Aug 29, 2024, 11:41 PM UTC
We are continuing to investigate this issue.
- identified Aug 30, 2024, 12:20 AM UTC
The issue has been identified and the field team is working on a plan onsite to fix the damaged underground cable. Work will begin this afternoon to resolve the outage.
- identified Aug 30, 2024, 05:35 AM UTC
The field team are continuing to work onsite and have begun repairs.
- identified Aug 30, 2024, 09:03 AM UTC
Services are currently being restored and work will continue throughout the night until the outage is resolved.
- resolved Aug 30, 2024, 08:25 PM UTC
This incident has been resolved.