Tuatahi First Fibre incident

Network outage in Ōmokoroa and Katikati

Critical Resolved View vendor source →

Tuatahi First Fibre experienced a critical incident on March 17, 2025 affecting Katikati Fibre Network and Omokoroa Fibre Network, lasting 4h 29m. The incident has been resolved; the full update timeline is below.

Started
Mar 17, 2025, 08:37 PM UTC
Resolved
Mar 18, 2025, 01:07 AM UTC
Duration
4h 29m
Detected by Pingoru
Mar 17, 2025, 08:37 PM UTC

Affected components

Katikati Fibre NetworkOmokoroa Fibre Network

Update timeline

  1. investigating Mar 17, 2025, 08:37 PM UTC

    There is a large scale outage affecting customers in Ōmokoroa and Katikati. Our field team has been sent to investigate the issue and further updates wiill be provided shortly.

  2. investigating Mar 17, 2025, 10:14 PM UTC

    We have identified the cause of the outage as a fibre strike in the area. Site evaluations are continuing and a plan is being developed for restoration of services.

  3. identified Mar 17, 2025, 10:15 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Mar 18, 2025, 01:07 AM UTC

    This incident has been resolved.