Tuatahi First Fibre experienced a major incident on March 20, 2025 affecting Ngaruawahia Fibre Network, lasting 17h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Ngaruawahia Fibre Network
Update timeline
- investigating Mar 20, 2025, 01:09 AM UTC
A large number of customers in Ngāruawāhia have lost service. We are investigating and will provide an update when we have more information.
- identified Mar 20, 2025, 02:17 AM UTC
The issue has been identified and the field team is working on a plan onsite to fix the damaged underground cable. More updates to follow this afternoon once work begins to restore the damage.
- identified Mar 20, 2025, 03:35 AM UTC
The field team are continuing to work onsite and have begun repairs. Services will gradually begin to be restored.
- identified Mar 20, 2025, 07:42 AM UTC
The field teams are continuing to work throughout the night to restore services.
- resolved Mar 20, 2025, 06:52 PM UTC
This incident has been resolved.