Tuatahi First Fibre incident

Network outage in Milldale

Critical Resolved View vendor source →

Tuatahi First Fibre experienced a critical incident on May 15, 2025 affecting Milldale Fibre Network, lasting 1d 9h. The incident has been resolved; the full update timeline is below.

Started
May 15, 2025, 10:49 AM UTC
Resolved
May 16, 2025, 08:32 PM UTC
Duration
1d 9h
Detected by Pingoru
May 15, 2025, 10:49 AM UTC

Affected components

Milldale Fibre Network

Update timeline

  1. investigating May 15, 2025, 10:49 AM UTC

    A large number of customers in Milldale have lost service. We are investigating and will provide an update when we have more information.

  2. identified May 15, 2025, 02:02 PM UTC

    The issue has been identified and the field team is working on a plan to fix the damaged cable. Work will then begin to resolve the outage.

  3. identified May 15, 2025, 11:01 PM UTC

    The field team are continuing to work on the resolution. There is no ETR at this stage.

  4. resolved May 16, 2025, 08:32 PM UTC

    This incident has been resolved.