Trustpilot incident

Delay in showing new reviews and replies in the business app

Minor Resolved View vendor source →

Trustpilot experienced a minor incident on April 12, 2022 affecting Business Portal, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2022, 01:34 PM UTC
Resolved
Apr 12, 2022, 02:50 PM UTC
Duration
1h 15m
Detected by Pingoru
Apr 12, 2022, 01:34 PM UTC

Affected components

Business Portal

Update timeline

  1. identified Apr 12, 2022, 01:34 PM UTC

    All users of the service reviews page in our Business application are currently affected by processing delays on review creation and review management. This includes replies and tag changes. We apologize for the inconvenience and will update as soon as delays are resolved.

  2. monitoring Apr 12, 2022, 02:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 12, 2022, 02:50 PM UTC

    This incident has been resolved.