Trustpilot incident

Business App | Delayed Service Reviews and Replies

Minor Resolved View vendor source →

Trustpilot experienced a minor incident on May 24, 2022 affecting Business Portal and business.trustpilot.com, lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
May 24, 2022, 09:12 AM UTC
Resolved
May 24, 2022, 11:44 AM UTC
Duration
2h 32m
Detected by Pingoru
May 24, 2022, 09:12 AM UTC

Affected components

Business Portalbusiness.trustpilot.com

Update timeline

  1. investigating May 24, 2022, 09:12 AM UTC

    All users of the service reviews page in our Business application are currently affected by processing delays on review creation and review management. This includes replies and tag changes. We apologize for the inconvenience and will update as soon as delays are resolved.

  2. investigating May 24, 2022, 09:29 AM UTC

    We are continuing to investigate the cause of the problem. We'll provide an update by 10:00 UTC.

  3. investigating May 24, 2022, 09:59 AM UTC

    We are continuing to investigate, and will provide a further update by 10:30 UTC

  4. investigating May 24, 2022, 10:29 AM UTC

    We are continuing to investigate, and will provide a further update by 11:00 UTC

  5. monitoring May 24, 2022, 10:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 24, 2022, 11:44 AM UTC

    This incident has been resolved.