Trustpilot experienced a minor incident on May 13, 2022 affecting www.trustpilot.com and Business Portal, lasting 31d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2022, 11:38 AM UTC
We are experiencing problems with Facebook sign-ins. This also impacts sharing of generated images and reviews, via Facebook. Our engineers are investigating, and we'll update this page when we have an update.
- investigating May 13, 2022, 12:35 PM UTC
We have identified the issue, and are working with Facebook to restore service. Thank you for your patience.
- identified May 13, 2022, 06:09 PM UTC
We understand where the problem is, and we continue to work with Facebook to resolve the issue. Thank you for your understanding.
- identified May 14, 2022, 07:18 AM UTC
We are continuing to work on resolving this issue. Thank you for your patience.
- identified May 14, 2022, 11:50 AM UTC
We are continuing to work on a fix for this issue.
- identified May 14, 2022, 02:21 PM UTC
We are continuing to work on a fix for this issue.
- identified May 17, 2022, 01:34 PM UTC
We are still working to resolve this issue, and we appreciate your patience. In the interest of transparency, we are temporarily removing the option to sign in with Facebook until we can be confident that the issue is resolved.
- identified May 17, 2022, 03:46 PM UTC
We are still working to resolve this issue, and we appreciate your patience. In the interest of transparency, we are temporarily removing the option to sign in with Facebook until we can be confident that the issue is resolved. This also affects image and reviews sharing in the b2b app.
- identified Jun 03, 2022, 01:28 PM UTC
We are still working to resolve this issue, and we appreciate your patience. Image and reviews sharing via the business/b2b app works again. Facebook sign-in is expected to be restored next week.
- resolved Jun 13, 2022, 11:46 AM UTC
This incident has been resolved.