Trustpilot incident

Delays in Replies to Service Reviews

Notice Resolved View vendor source →

Trustpilot experienced a notice incident on September 28, 2022, lasting 23h 3m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2022, 09:49 AM UTC
Resolved
Sep 29, 2022, 08:53 AM UTC
Duration
23h 3m
Detected by Pingoru
Sep 28, 2022, 09:49 AM UTC

Update timeline

  1. investigating Sep 28, 2022, 09:49 AM UTC

    We are aware of an issue causing delays in showing review replies. We are actively investigating. We'll provide a further update at 10:15 UTC

  2. investigating Sep 28, 2022, 10:28 AM UTC

    We're still working to identify the issue.

  3. investigating Sep 28, 2022, 10:58 AM UTC

    We're working on a resolution to this intermittent issue, and will provide a further update in due course.

  4. identified Sep 28, 2022, 02:24 PM UTC

    We have identified the cause of the issue, and are working to resolve it. We'll provide a further update by 29 Sep, 08:00 UTC

  5. resolved Sep 29, 2022, 08:53 AM UTC

    This incident has now been resolved. Review replies should be shown in both the Consumer and B2B app, as expected. We are in the process of restoring any missing review replies, and any pending support requests will be handled by our support team.