Trustpilot incident

Trustpilot Consumer: Some users are unable to sign-in and post review

Major Resolved View vendor source →

Trustpilot experienced a major incident on December 11, 2023 affecting APIs, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2023, 11:20 AM UTC
Resolved
Dec 11, 2023, 12:44 PM UTC
Duration
1h 24m
Detected by Pingoru
Dec 11, 2023, 11:20 AM UTC

Affected components

APIs

Update timeline

  1. investigating Dec 11, 2023, 09:05 AM UTC

    At the moment, we're experiencing a high error rate on our APIs at api.trusptilot.com and invitations-api.trustpilot.com respectively. As as result, users cannot log in and leave reviews at the moment. We are working towards a swift resolution to the aforementioned. We are sorry for any inconveniences.

  2. investigating Dec 11, 2023, 09:06 AM UTC

    We are continuing to investigate this issue.

  3. identified Dec 11, 2023, 11:20 AM UTC

    The issue has been identified and a fix is being devised.

  4. monitoring Dec 11, 2023, 12:20 PM UTC

    The root cause of the issue has been addressed and services are getting gradually restored. We'll continue to monitor the situation.

  5. monitoring Dec 11, 2023, 12:24 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Dec 11, 2023, 12:44 PM UTC

    This incident has been resolved.