Trustpilot incident

Interruption to Default Template Invitations

Major Resolved View vendor source →

Trustpilot experienced a major incident on May 6, 2024, lasting 1d 20h. The incident has been resolved; the full update timeline is below.

Started
May 06, 2024, 09:51 AM UTC
Resolved
May 08, 2024, 06:07 AM UTC
Duration
1d 20h
Detected by Pingoru
May 06, 2024, 09:51 AM UTC

Update timeline

  1. investigating May 06, 2024, 09:51 AM UTC

    We are currently experiencing a service disruption that affects the sending of default template invitations. As of now, no invitations from our default accounts are being dispatched. Please note that custom template invitations are not affected and are being sent as usual.

  2. monitoring May 06, 2024, 11:34 AM UTC

    A fix has been implemented, and we are now monitoring the situation. We are sorry for any inconveniences caused by this incident.

  3. resolved May 08, 2024, 06:07 AM UTC

    This incident has been resolved.