Trustpilot incident
B2B App Performance Issues Affecting Multiple Features
Trustpilot experienced a major incident on May 29, 2024 affecting APIs and Business Portal and 1 more component, lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 29, 2024, 10:35 AM UTC
We are currently experiencing performance degradation in our B2B and B2C application, affecting invitations creation, widget performance, general application performance, and the ability for users to post new reviews. Our team is actively working to resolve these issues and restore optimal performance as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience. Thank you.
- investigating May 29, 2024, 10:37 AM UTC
We are continuing to investigate this issue.
- identified May 29, 2024, 10:41 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 29, 2024, 10:55 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 29, 2024, 12:37 PM UTC
This incident has been resolved.