Trustpilot incident

Interruption to Default Template Invitations

Notice Resolved View vendor source →

Trustpilot experienced a notice incident on July 3, 2024, lasting 22h 18m. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2024, 11:36 AM UTC
Resolved
Jul 04, 2024, 09:55 AM UTC
Duration
22h 18m
Detected by Pingoru
Jul 03, 2024, 11:36 AM UTC

Update timeline

  1. investigating Jul 03, 2024, 11:36 AM UTC

    Some invitations sent using our default template have been queued up and not delivered due to an issue which we are currently investigating. We have introduced a fix to ensure that new invitations will be sent out, and are working to process delivery of the queued invitations as quickly as possible.. This has not affected invitations sent using custom templates.

  2. identified Jul 03, 2024, 11:57 AM UTC

    We have identified the cause of the delay in sending default template invitations and are working to resolve the issue and clear the backlog as soon as practically possible. Thank you for your patience.

  3. identified Jul 03, 2024, 12:55 PM UTC

    We're continuing to work on resolving this issue, and we'll share updates as soon as we are able.

  4. identified Jul 03, 2024, 02:01 PM UTC

    We're continuing to work on resolving this issue, and we'll share updates as soon as we are able.

  5. monitoring Jul 04, 2024, 09:03 AM UTC

    Invitations in the waiting queue are now being delivered and we are monitoring the results.

  6. resolved Jul 04, 2024, 09:55 AM UTC

    This incident has been resolved.