Trustpilot experienced a minor incident on July 19, 2024, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jul 19, 2024, 06:14 PM UTC
We are aware of a delay in sending review invitation emails, effective from 17:26 BST. As of 19:02 BST review invitation emails are being successfully sent. This represents a period of ~90 minutes in which review invitation emails have been queued. We are actively working to process this backlog, and hope to have these emails delivered as soon as possible. Thanks for your patience.
- identified Jul 19, 2024, 07:08 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 19, 2024, 07:09 PM UTC
We are actively processing through the queue of delayed review invitation emails, and will continue to monitor progress.
- resolved Jul 19, 2024, 07:33 PM UTC
We're happy to confirm that the backlog of delayed review invitation emails has been cleared. Thanks for your patience.