Trustpilot incident

Invitation emails using custom templates in queue

Minor Resolved View vendor source →

Trustpilot experienced a minor incident on September 10, 2024 affecting custom template, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2024, 08:06 AM UTC
Resolved
Sep 10, 2024, 10:07 AM UTC
Duration
2h 1m
Detected by Pingoru
Sep 10, 2024, 08:06 AM UTC

Affected components

custom template

Update timeline

  1. monitoring Sep 10, 2024, 08:06 AM UTC

    Invitation emails using custom templates that were scheduled to be sent between approximately Monday, 9 September at 13:00 and Monday, 9 September at 13:30 UTC are currently queued, and our engineering teams are working to clear this queue.

  2. monitoring Sep 10, 2024, 08:07 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Sep 10, 2024, 10:07 AM UTC

    Our engineering teams have cleared the queue, all invitations is now sent out.