Trustpilot incident

Delays sending business notifications emails

Major Resolved View vendor source →

Trustpilot experienced a major incident on October 9, 2024 affecting emails, lasting 23h 22m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2024, 10:15 AM UTC
Resolved
Oct 10, 2024, 09:38 AM UTC
Duration
23h 22m
Detected by Pingoru
Oct 09, 2024, 10:15 AM UTC

Affected components

emails

Update timeline

  1. investigating Oct 09, 2024, 10:15 AM UTC

    We are currently investigating a service disruption with the sending of business-related emails.

  2. identified Oct 09, 2024, 01:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 10, 2024, 07:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 10, 2024, 09:38 AM UTC

    The email backlog has been cleared, and business email delivery has returned to normal operations.