Trustpilot experienced a notice incident on October 10, 2024 affecting default-template and custom template, lasting 7h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 10, 2024, 01:13 PM UTC
We're aware of an issue delaying the sending of review invitations emails and custom template emails. We're currently investigating and aim to provide a further update by 14:00 UTC.
- investigating Oct 10, 2024, 01:56 PM UTC
We continue to investigate the root cause of these email invitation delays, and we thank for your patience. We'll provide a further update by 15:00 UTC.
- investigating Oct 10, 2024, 02:58 PM UTC
We continue to investigate the root cause of these email invitation delays, and we will provide a further update by 16:00 UTC.
- investigating Oct 10, 2024, 04:20 PM UTC
We continue to investigate the root cause of these email invitation delays, and we thank for your patience. We'll provide a further update by 19:00 UTC.
- monitoring Oct 10, 2024, 06:48 PM UTC
We have identified and resolve the issue causing delays to review invitation emails being delivered. We estimate that the backlog of pending review invitation emails should be cleared in ~2-3 hours. We'll provide a further update by 21:00 UTC.
- resolved Oct 10, 2024, 09:05 PM UTC
We're happy to share that the backlog of review invitation emails has been cleared. Thank you for your patience and understanding.