Trustpilot incident

Trustpilot Business: users are unable to log in using SSO

Major Resolved View vendor source →

Trustpilot experienced a major incident on January 28, 2025 affecting Business Portal, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2025, 03:29 PM UTC
Resolved
Jan 28, 2025, 04:32 PM UTC
Duration
1h 2m
Detected by Pingoru
Jan 28, 2025, 03:29 PM UTC

Affected components

Business Portal

Update timeline

  1. investigating Jan 28, 2025, 03:29 PM UTC

    Currently, business users are unable to log in to the B2B app using SSO.

  2. investigating Jan 28, 2025, 03:29 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 28, 2025, 04:15 PM UTC

    A fix has been implemented. We are currently monitoring the situation.

  4. identified Jan 28, 2025, 04:21 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jan 28, 2025, 04:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jan 28, 2025, 04:32 PM UTC

    This incident has been resolved.