Trustpilot experienced a major incident on January 29, 2025 affecting Business Portal, lasting 6h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Business Portal
Update timeline
- investigating Jan 29, 2025, 10:05 AM UTC
We are currently investigating this issue.
- monitoring Jan 29, 2025, 11:42 AM UTC
We have identified the issue, deployed a fix to address the issue, and we continue to monitor the situation.
- monitoring Jan 29, 2025, 11:43 AM UTC
The fix that we've deployed may mean you need to sign out of your b2b account, and sign back in again.
- resolved Jan 29, 2025, 04:50 PM UTC
Thanks for your patience. Having monitored the situation for some time, we're happy that it is now resolved.