Integration Product Catalog Update Delays

Update timeline

1. investigating Apr 03, 2025, 08:36 AM UTC

   We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.

2. investigating Apr 03, 2025, 09:54 AM UTC

   We continue to investigate this issue and will provide further updates when they become available.

3. investigating Apr 03, 2025, 11:55 AM UTC

   We continue to investigate this issue and will provide further updates when they become available.

4. identified Apr 03, 2025, 01:16 PM UTC

   We believe we have identified a contributing factor to this incident and are testing a potential fix. Some customers may continue to see stale product information and we plan to reprocess product updates once we have confidence that a fix has been found.

5. monitoring Apr 03, 2025, 01:51 PM UTC

   A fix has been deployed. We'll begin to cautiously reprocess delayed product updates whilst continuing to monitor the situation.

6. monitoring Apr 04, 2025, 08:56 AM UTC

   We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events and anticipate completing this data reconciliation by early afternoon, ~13:00 UTC.

7. monitoring Apr 07, 2025, 07:27 AM UTC

   We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events. This has taken a little longer than expected. We'll provide an update on progress by 11:00 UTC.

8. resolved Apr 08, 2025, 07:44 AM UTC

   This incident has been resolved.