Trustpilot Outage History

Trustpilot had 20 outages in the last 2 years totaling 339h 10m of downtime — averaging 0.8 incidents per month.

There were 20 Trustpilot outages since October 9, 2024 totaling 339h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.trustpilot.com

Minor September 16, 2026

Product Review widgets with review sharing not working as expected

Detected by Pingoru: Sep 16, 2026, 12:46 PM UTC
Resolved: Sep 17, 2026, 10:47 AM UTC
Duration: 22h 1m

Affected: TrustBoxes

Timeline · 5 updates

investigating Sep 16, 2026, 12:46 PM UTC

Customers using Product Review widgets with review sharing may not be showing reviews as expected.
identified Sep 16, 2026, 01:01 PM UTC

An upgrade to one our databases has not gone as smoothly as expected. We are currently working on getting it back and running properly.
identified Sep 16, 2026, 04:26 PM UTC

We have been unable to mitigate the issue to acceptable levels without it resulting in service degradation. A closer careful look will be required tomorrow to resolve this incident. Customers using Product Review widgets with review sharing (the affected customers) would see they are still working and showcasing their own product reviews. Only shared reviews will not be visible.
monitoring Sep 17, 2026, 08:43 AM UTC

We believe no that the issue has been resolved and that Product Review widgets with review sharing should be working as expected. We will continue to monitor for a couple of hours just in case.
resolved Sep 17, 2026, 10:47 AM UTC

Having monitored this feature for some time now, we believe that this incident is now resolved and everything is working as expected

Read the full incident report →

Minor March 24, 2026

Degraded service on businessunitproducts-api

Detected by Pingoru: Mar 24, 2026, 09:18 PM UTC
Resolved: Mar 24, 2026, 11:43 PM UTC
Duration: 2h 24m

Affected: Business Portal

Timeline · 4 updates

investigating Mar 24, 2026, 09:18 PM UTC

We are currently investigating this issue which may be impacting some users in accessing their business product catalog.
investigating Mar 24, 2026, 09:46 PM UTC

We are continuing to investigate this issue. The product catalog and related areas of the B2B app are currently impacted, along with potential impact on some widgets.
monitoring Mar 24, 2026, 10:36 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 24, 2026, 11:43 PM UTC

This incident has been resolved.

Read the full incident report →

Minor March 24, 2026

General stability issue

Detected by Pingoru: Mar 24, 2026, 01:00 PM UTC
Resolved: Mar 24, 2026, 02:29 PM UTC
Duration: 1h 29m

Affected: APIsBusiness PortalTrustBoxesbusiness.trustpilot.comemails

Timeline · 3 updates

investigating Mar 24, 2026, 01:00 PM UTC

We are currently investigating this issue.
monitoring Mar 24, 2026, 01:36 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 24, 2026, 02:29 PM UTC

This incident has been resolved.

Read the full incident report →

Notice November 14, 2025

Degraded TrustBox performance

Detected by Pingoru: Nov 14, 2025, 07:21 AM UTC
Resolved: Nov 14, 2025, 09:22 AM UTC
Duration: 2h

Affected: TrustBoxes

Timeline · 4 updates

investigating Nov 14, 2025, 07:21 AM UTC

We're experiencing an elevated level of TrustBox errors and are currently looking into the issue.
investigating Nov 14, 2025, 07:55 AM UTC

We are continuing to investigate this issue.
monitoring Nov 14, 2025, 08:22 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Nov 14, 2025, 09:22 AM UTC

This incident has been resolved.

Read the full incident report →

Notice November 10, 2025

Degraded Trustbox Performance

Detected by Pingoru: Nov 10, 2025, 02:55 AM UTC
Resolved: Nov 10, 2025, 05:43 AM UTC
Duration: 2h 47m

Affected: APIsTrustBoxes

Timeline · 3 updates

investigating Nov 10, 2025, 02:55 AM UTC

This incident has been resolved.
investigating Nov 10, 2025, 05:41 AM UTC

We are continuing to investigate this issue.
resolved Nov 10, 2025, 05:43 AM UTC

This incident has been resolved.

Read the full incident report →

Major June 17, 2025

Invitation history not loading correctly

Detected by Pingoru: Jun 17, 2025, 12:33 PM UTC
Resolved: Jun 18, 2025, 09:20 AM UTC
Duration: 20h 47m

Affected: APIsBusiness Portal

Timeline · 3 updates

investigating Jun 17, 2025, 12:33 PM UTC

Invitation history is not loading correctly for some users and invitation changes are slow to update.
monitoring Jun 17, 2025, 01:39 PM UTC

We’ve identified the cause of the issue and made changes to mitigate. We continue to monitor the situation.
resolved Jun 18, 2025, 09:20 AM UTC

All systems continue to operate as expected.

Read the full incident report →

Major June 12, 2025

We’re currently experiencing an issue with login and signup on trustpilot.com

Detected by Pingoru: Jun 12, 2025, 06:46 PM UTC
Resolved: Jun 13, 2025, 06:02 AM UTC
Duration: 11h 15m

Affected: www.trustpilot.comBusiness Portal

Timeline · 4 updates

identified Jun 12, 2025, 06:46 PM UTC

Some users are having trouble logging in or signing up for an account right now. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.
identified Jun 12, 2025, 07:09 PM UTC

Due to 3rd party provider outage, some users are having trouble logging in or signing up for an account right now. Trustpilot is aware of the issue and is actively monitoring the situation. We apologise for any inconvenience.
monitoring Jun 12, 2025, 08:03 PM UTC

Our 3rd-party provider has applied a fix, and we continue to monitor platform health.
resolved Jun 13, 2025, 06:02 AM UTC

This incident has been resolved.

Read the full incident report →

Notice June 12, 2025

Delays in Publishing Reviews

Detected by Pingoru: Jun 12, 2025, 11:12 AM UTC
Resolved: Jun 12, 2025, 11:23 AM UTC
Duration: 10m

Timeline · 5 updates

investigating Jun 12, 2025, 11:12 AM UTC

We are currently investigating an incident affecting the successful publishing of submitted reviews. We'll provide further updates by 12:00 UTC.
investigating Jun 12, 2025, 11:13 AM UTC

This incident may also affect some functionality for users of our business app, including flagging reviews. Thank you for your patience and understanding while we aim to resolve this issue as soon as possible.
identified Jun 12, 2025, 11:19 AM UTC

We have identified the root cause and taken steps to resolve the issue.
monitoring Jun 12, 2025, 11:20 AM UTC

We have resolved the root cause and continue to monitor the situation. Affected B2B / business app functionality has been restored, and any delayed publishing of reviews should be addressed in the next 30 minutes.
resolved Jun 12, 2025, 11:23 AM UTC

The incident has now been resolved. Thank you for your patience and unerstanding.

Read the full incident report →

Minor May 30, 2025

Service Outage: Business App: New Account Signup with Google Sign-up

Detected by Pingoru: May 30, 2025, 01:51 PM UTC
Resolved: May 30, 2025, 02:19 PM UTC
Duration: 28m

Affected: Business Portal

Timeline · 4 updates

investigating May 30, 2025, 01:51 PM UTC

Some users are having trouble signing up for a free business account using the Google Sign-up option. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.
identified May 30, 2025, 01:53 PM UTC

The issue has been identified and a fix is being implemented.
monitoring May 30, 2025, 02:13 PM UTC

A fix has been implemented and we are monitoring the results.
resolved May 30, 2025, 02:19 PM UTC

This incident has been resolved.

Read the full incident report →

Major May 16, 2025

Service Outage: Business App

Detected by Pingoru: May 16, 2025, 12:03 PM UTC
Resolved: May 16, 2025, 12:23 PM UTC
Duration: 20m

Affected: APIsBusiness Portal

Timeline · 2 updates

monitoring May 16, 2025, 12:03 PM UTC

Some users are having trouble accessing our business app at the moment. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.
resolved May 16, 2025, 12:23 PM UTC

This incident has been resolved.

Read the full incident report →

Notice April 3, 2025

Integration Product Catalog Update Delays

Detected by Pingoru: Apr 03, 2025, 08:36 AM UTC
Resolved: Apr 08, 2025, 07:44 AM UTC
Duration: 4d 23h

Timeline · 8 updates

investigating Apr 03, 2025, 08:36 AM UTC

We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.
investigating Apr 03, 2025, 09:54 AM UTC

We continue to investigate this issue and will provide further updates when they become available.
investigating Apr 03, 2025, 11:55 AM UTC

We continue to investigate this issue and will provide further updates when they become available.
identified Apr 03, 2025, 01:16 PM UTC

We believe we have identified a contributing factor to this incident and are testing a potential fix. Some customers may continue to see stale product information and we plan to reprocess product updates once we have confidence that a fix has been found.
monitoring Apr 03, 2025, 01:51 PM UTC

A fix has been deployed. We'll begin to cautiously reprocess delayed product updates whilst continuing to monitor the situation.
monitoring Apr 04, 2025, 08:56 AM UTC

We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events and anticipate completing this data reconciliation by early afternoon, ~13:00 UTC.
monitoring Apr 07, 2025, 07:27 AM UTC

We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events. This has taken a little longer than expected. We'll provide an update on progress by 11:00 UTC.
resolved Apr 08, 2025, 07:44 AM UTC

This incident has been resolved.

Read the full incident report →

Notice April 3, 2025

Product Catalog Update Delays

Detected by Pingoru: Apr 03, 2025, 08:35 AM UTC
Resolved: Apr 03, 2025, 12:30 AM UTC
Duration: —

Timeline · 1 update

resolved Apr 03, 2025, 08:35 AM UTC

We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.

Read the full incident report →

Major March 27, 2025

Service Outage: Zapier Integration invitation sending

Detected by Pingoru: Mar 27, 2025, 11:12 AM UTC
Resolved: Mar 27, 2025, 02:50 PM UTC
Duration: 3h 37m

Affected: APIsdefault-templatecustom template

Timeline · 5 updates

identified Mar 27, 2025, 11:12 AM UTC

Some users are having difficulty with re-authenticating with our integration on Zapier at the moment, no invitations are being sent. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.
identified Mar 27, 2025, 11:41 AM UTC

Users may be experiencing a partial outage with Zapier integration invitations. The Trustpilot team has identified the issue and is currently working on a permanent solution. In the meantime, if you need to send invitations via Zapier urgently, we recommend re-authenticating the Zapier integration. We apologize for any inconvenience this may cause.
monitoring Mar 27, 2025, 01:29 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Mar 27, 2025, 01:33 PM UTC

We are continuing to monitor for any further issues.
resolved Mar 27, 2025, 02:50 PM UTC

This incident has been resolved.

Read the full incident report →

Minor March 14, 2025

Consumer profile page and related functions degraded

Detected by Pingoru: Mar 14, 2025, 04:58 PM UTC
Resolved: Mar 14, 2025, 10:28 PM UTC
Duration: 5h 30m

Affected: www.trustpilot.com

Timeline · 3 updates

investigating Mar 14, 2025, 04:58 PM UTC

Degraded performance on consumer profile pages. We are currently investigating.
monitoring Mar 14, 2025, 07:21 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 14, 2025, 10:28 PM UTC

This incident has been resolved.

Read the full incident report →

Notice March 11, 2025

Data replication issues in our backend

Detected by Pingoru: Mar 11, 2025, 12:51 PM UTC
Resolved: Mar 11, 2025, 01:57 PM UTC
Duration: 1h 6m

Affected: www.trustpilot.comBusiness Portal

Timeline · 4 updates

investigating Mar 11, 2025, 12:51 PM UTC

At the moment we're experience data replication issues in our backend. We're currently working on this issue. We're sorry for any inconveniences.
identified Mar 11, 2025, 12:54 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Mar 11, 2025, 01:18 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 11, 2025, 01:57 PM UTC

The fix has now been confirmed.

Read the full incident report →

Major January 29, 2025

B2B app availability issues

Detected by Pingoru: Jan 29, 2025, 10:05 AM UTC
Resolved: Jan 29, 2025, 04:50 PM UTC
Duration: 6h 44m

Affected: Business Portal

Timeline · 4 updates

investigating Jan 29, 2025, 10:05 AM UTC

We are currently investigating this issue.
monitoring Jan 29, 2025, 11:42 AM UTC

We have identified the issue, deployed a fix to address the issue, and we continue to monitor the situation.
monitoring Jan 29, 2025, 11:43 AM UTC

The fix that we've deployed may mean you need to sign out of your b2b account, and sign back in again.
resolved Jan 29, 2025, 04:50 PM UTC

Thanks for your patience. Having monitored the situation for some time, we're happy that it is now resolved.

Read the full incident report →

Major January 28, 2025

Trustpilot Business: users are unable to log in using SSO

Detected by Pingoru: Jan 28, 2025, 03:29 PM UTC
Resolved: Jan 28, 2025, 04:32 PM UTC
Duration: 1h 2m

Affected: Business Portal

Timeline · 6 updates

investigating Jan 28, 2025, 03:29 PM UTC

Currently, business users are unable to log in to the B2B app using SSO.
investigating Jan 28, 2025, 03:29 PM UTC

We are continuing to investigate this issue.
monitoring Jan 28, 2025, 04:15 PM UTC

A fix has been implemented. We are currently monitoring the situation.
identified Jan 28, 2025, 04:21 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Jan 28, 2025, 04:28 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jan 28, 2025, 04:32 PM UTC

This incident has been resolved.

Read the full incident report →

Minor November 28, 2024

Delays Sending Review Invitations Emails

Detected by Pingoru: Nov 28, 2024, 03:28 PM UTC
Resolved: Dec 03, 2024, 05:56 AM UTC
Duration: 4d 14h

Affected: default-templatecustom template

Timeline · 5 updates

investigating Nov 28, 2024, 03:28 PM UTC

We're aware of an issue delaying the sending of review invitations emails and custom template emails. We're currently investigating.
investigating Nov 28, 2024, 04:20 PM UTC

We are continuing to investigate this issue.
identified Nov 28, 2024, 05:29 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Nov 28, 2024, 05:58 PM UTC

A fix has been implemented. We are actively processing through the queue of delayed review invitation emails, and will continue to monitor progress.
resolved Dec 03, 2024, 05:56 AM UTC

This incident has been resolved.

Read the full incident report →

Major October 25, 2024

Intermittent Loading Issues with B2B App

Detected by Pingoru: Oct 25, 2024, 11:50 AM UTC
Resolved: Oct 25, 2024, 04:15 PM UTC
Duration: 4h 24m

Affected: Business Portal

Timeline · 4 updates

investigating Oct 25, 2024, 11:50 AM UTC

We are currently experiencing intermittent loading issues with our B2B application. Our team is actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience.
identified Oct 25, 2024, 12:19 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Oct 25, 2024, 01:10 PM UTC

B2B app performance has been restored to normal, and we are actively monitoring our systems. Thank you for your patience and understanding.
resolved Oct 25, 2024, 04:15 PM UTC

This incident has now been resolved and the B2B app is fully functional. Thank you for your patience and understanding.

Read the full incident report →

Major October 9, 2024

Delays sending business notifications emails

Detected by Pingoru: Oct 09, 2024, 10:15 AM UTC
Resolved: Oct 10, 2024, 09:38 AM UTC
Duration: 23h 22m

Affected: emails

Timeline · 4 updates

investigating Oct 09, 2024, 10:15 AM UTC

We are currently investigating a service disruption with the sending of business-related emails.
identified Oct 09, 2024, 01:30 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Oct 10, 2024, 07:59 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 10, 2024, 09:38 AM UTC

The email backlog has been cleared, and business email delivery has returned to normal operations.

Read the full incident report →