TrustCloud Outage History

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Pingoru has recorded 25 incidents for TrustCloud: 3 in the last 12 months and 0 in the last 90 days.

Source: status.trustcloud.ai

25incidents recorded
3last 12 months
0last 90 days
9 minutestypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking TrustCloud in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202610 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 559 (0%)

Incidents, newest first

Notice June 26, 2026 Email service outage –

Started Jun 26, 2026, 02:00 PM UTC· resolved Jun 26, 2026, 02:00 PM UTC

  1. resolved Jun 26, 2026, 08:20 PM UTC

    There was an issue with a downstream provider where emails were affected. The issue was resolved by the provider 2 hours later.

Read the full incident report →

Critical December 4, 2025 Platform not available 18m TrustCloud, TrustOps, TrustShare, TrustRegister and 1 more

Started Dec 04, 2025, 06:43 PM UTC· resolved Dec 04, 2025, 07:02 PM UTC

  1. investigating Dec 04, 2025, 06:43 PM UTC

    We are currently investigating this issue.

  2. resolved Dec 04, 2025, 07:02 PM UTC

    Investigating still going on.

Read the full incident report →

Major October 20, 2025 Platform Outage 13h 15m TrustCloud, TrustOps

Started Oct 20, 2025, 02:21 PM UTC· resolved Oct 21, 2025, 03:36 AM UTC

  1. investigating Oct 20, 2025, 02:21 PM UTC

    We are currently facing increased error rates and latencies for multiple AWS services in the US-EAST-1 Region

  2. identified Oct 20, 2025, 02:33 PM UTC

    We are currently facing increased error rates and latencies for multiple AWS services in the US-EAST-1 Region

  3. monitoring Oct 20, 2025, 09:40 PM UTC

    We’re observing a reduction in error rates and latency across AWS services. Application functionality is gradually returning to normal. Our team continues to monitor the situation closely and will provide further updates if the issue resurfaces.

  4. resolved Oct 21, 2025, 03:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 14, 2025 Some customers are experiencing high latency on some endpoints 6h 43m TrustCloud, TrustOps, TrustShare, TrustRegister

Started Oct 14, 2025, 01:53 PM UTC· resolved Oct 14, 2025, 08:36 PM UTC

  1. investigating Oct 14, 2025, 01:53 PM UTC

    Some customers are seeing elevated latency on some requests to TrustCloud. Additionally, a small number of Security Questionnaires may see elevated processing times. We are currently investigating the issue.

  2. monitoring Oct 14, 2025, 05:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Oct 14, 2025, 05:40 PM UTC

    The cause has been identified and a fix is being worked on.

  4. monitoring Oct 14, 2025, 07:02 PM UTC

    A fix has been implemented and we are monitoring the results. (The last status update at 13:40 EDT was in error. The fix was already deployed at that time).

  5. resolved Oct 14, 2025, 08:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 19, 2025 TrustLens Unavailable 26m TrustCloud

Started Aug 19, 2025, 10:06 AM UTC· resolved Aug 19, 2025, 10:33 AM UTC

  1. investigating Aug 19, 2025, 10:06 AM UTC

    We are currently investigating this issue.

  2. resolved Aug 19, 2025, 10:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 14, 2025 TrustOps Performance Degredation 27m TrustOps

Started Aug 14, 2025, 01:12 PM UTC· resolved Aug 14, 2025, 01:40 PM UTC

  1. investigating Aug 14, 2025, 01:12 PM UTC

    There was an outage incident that was remediated.

  2. monitoring Aug 14, 2025, 01:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 14, 2025, 01:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 28, 2025 TrustCloud Outage –

Started Jul 28, 2025, 09:30 AM UTC· resolved Jul 28, 2025, 09:30 AM UTC

  1. resolved Aug 06, 2025, 01:51 PM UTC

    The TrustCloud platform experienced significant performance degradation due to database resource contention. This resulted in users being intermittently unable to log in to the platform. This lasted for a period of 1.5 hours before recovering.

Read the full incident report →

Major March 24, 2025 Severe Performance Outage 3h 48m TrustCloud, TrustOps, TrustShare, TrustRegister

Started Mar 24, 2025, 07:08 PM UTC· resolved Mar 24, 2025, 10:57 PM UTC

  1. investigating Mar 24, 2025, 07:08 PM UTC

    We are currently aware of platform-wide performance degradation. We are currently investigating the issue.

  2. investigating Mar 24, 2025, 07:10 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 24, 2025, 07:40 PM UTC

    We are continuing to investigate this issue.

  4. resolved Mar 24, 2025, 10:57 PM UTC

    This incident has been resolved and steps have been taken to prevent this from reoccuring.

Read the full incident report →

Critical March 17, 2025 GraphAI Unavailable 1h 1m TrustShare

Started Mar 17, 2025, 05:08 PM UTC· resolved Mar 17, 2025, 06:09 PM UTC

  1. identified Mar 17, 2025, 05:08 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Mar 17, 2025, 05:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 17, 2025, 06:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 30, 2025 Generative features of GraphAI are currently unavailable 2h 20m TrustShare

Started Jan 30, 2025, 01:31 AM UTC· resolved Jan 30, 2025, 03:51 AM UTC

  1. investigating Jan 30, 2025, 01:31 AM UTC

    Currently the Generative AI features of GraphAI are failing so questionnaires are being completed without any generative answers.

  2. investigating Jan 30, 2025, 02:24 AM UTC

    The issue has been mitigated, investigation is continuing.

  3. identified Jan 30, 2025, 03:13 AM UTC

    The issue has been identified and we're testing a fix, based on the cause the system is stable and not at risk of further outages.

  4. identified Jan 30, 2025, 03:38 AM UTC

    The fix has been validated and we're working on releasing the fix.

  5. monitoring Jan 30, 2025, 03:50 AM UTC

    We've been monitoring the system while testing the fix and have verified that there is no risk of outage.

  6. resolved Jan 30, 2025, 03:51 AM UTC

    This incident has been resolved and steps have been taken to prevent this from reoccuring.

Read the full incident report →

Minor January 17, 2025 TrustRegister Performance Degradation 50m TrustRegister

Started Jan 17, 2025, 07:59 PM UTC· resolved Jan 17, 2025, 08:50 PM UTC

  1. investigating Jan 17, 2025, 07:59 PM UTC

    Incident Resolved

  2. investigating Jan 17, 2025, 07:59 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 17, 2025, 08:46 PM UTC

    We are continuing to investigate this issue.

  4. resolved Jan 17, 2025, 08:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 18, 2024 High latency 3h 9m TrustCloud, TrustOps, TrustShare, TrustRegister

Started Dec 18, 2024, 04:45 PM UTC· resolved Dec 18, 2024, 07:55 PM UTC

  1. identified Dec 18, 2024, 04:45 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Dec 18, 2024, 05:16 PM UTC

    A fix for the issue has been created and is being tested at this time.

  3. monitoring Dec 18, 2024, 05:37 PM UTC

    We are no longer experiencing elevated latency on the site and are in the process of rolling out a fix to prevent this issue.

  4. monitoring Dec 18, 2024, 06:12 PM UTC

    We have released a fix for the root cause of this issue and are currently monitoring the fix.

  5. resolved Dec 18, 2024, 07:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 20, 2024 Performance degradation 4h 43m TrustCloud, TrustOps, TrustShare, TrustRegister

Started Nov 20, 2024, 03:07 PM UTC· resolved Nov 20, 2024, 07:50 PM UTC

  1. investigating Nov 20, 2024, 03:07 PM UTC

    We are currently aware of platform-wide performance degradation. We are currently investigating the issue.

  2. monitoring Nov 20, 2024, 05:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 20, 2024, 07:50 PM UTC

    This incident has been resolved.

Read the full incident report →