Truemed experienced a major incident on July 24, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jul 24, 2026, 11:07 AM UTC
Type: Incident Duration: 57 minutes Affected Components: API Jul 24, 11:07:59 GMT+0 - Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 24, 12:04:31 GMT+0 - Resolved - API is now operational! This update was created by an automated monitoring service. Jul 29, 18:12:59 GMT+0 - Resolved - This incident has been resolved. The root cause was an outage with one of our providers ([further details here).](https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-west-2::event/MULTIPLE%5FSERVICES/AWS%5FMULTIPLE%5FSERVICES%5FOPERATIONAL%5FISSUE/AWS%5FMULTIPLE%5FSERVICES%5FOPERATIONAL%5FISSUE%5F83A36%5F24C89B493A6)