Truemed incident

API outage

Major Resolved

Truemed experienced a major incident on July 24, 2026 affecting API, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2026, 11:07 AM UTC
Resolved
Jul 24, 2026, 12:04 PM UTC
Duration
56m
Detected by Pingoru
Jul 24, 2026, 11:07 AM UTC

Affected components

API

Update timeline

  1. investigating Jul 24, 2026, 11:07 AM UTC

    API cannot be accessed at the moment. This incident was created by an automated monitoring service.

  2. resolved Jul 24, 2026, 12:04 PM UTC

    API is now operational! This update was created by an automated monitoring service.

  3. resolved Jul 29, 2026, 06:12 PM UTC

    This incident has been resolved. The root cause was an outage with one of our providers ([further details here).](https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-west-2::event/MULTIPLE%5FSERVICES/AWS%5FMULTIPLE%5FSERVICES%5FOPERATIONAL%5FISSUE/AWS%5FMULTIPLE%5FSERVICES%5FOPERATIONAL%5FISSUE%5F83A36%5F24C89B493A6)