Truemed Outage History

Truemed is up right now

Truemed had 5 outages in the last 2 years totaling 11h 32m of downtime — averaging 0.2 incidents per month.

There were 5 Truemed outages since February 19, 2025 totaling 11h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.truemed.com

Major July 24, 2026

API outage

Detected by Pingoru
Jul 24, 2026, 11:07 AM UTC
Resolved
Jul 24, 2026, 12:04 PM UTC
Duration
56m
Affected: API
Timeline · 3 updates
  1. investigating Jul 24, 2026, 11:07 AM UTC

    API cannot be accessed at the moment. This incident was created by an automated monitoring service.

  2. resolved Jul 24, 2026, 12:04 PM UTC

    API is now operational! This update was created by an automated monitoring service.

  3. resolved Jul 29, 2026, 06:12 PM UTC

    This incident has been resolved. The root cause was an outage with one of our providers ([further details here).](https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-west-2::event/MULTIPLE%5FSERVICES/AWS%5FMULTIPLE%5FSERVICES%5FOPERATIONAL%5FISSUE/AWS%5FMULTIPLE%5FSERVICES%5FOPERATIONAL%5FISSUE%5F83A36%5F24C89B493A6)

Read the full incident report →

Major July 24, 2026

Frontend outage

Detected by Pingoru
Jul 24, 2026, 11:02 AM UTC
Resolved
Jul 24, 2026, 12:05 PM UTC
Duration
1h 3m
Timeline · 2 updates
  1. investigating Jul 24, 2026, 11:02 AM UTC

    Frontend cannot be accessed at the moment. This incident was created by an automated monitoring service.

  2. resolved Jul 24, 2026, 12:05 PM UTC

    Frontend is now operational! This update was created by an automated monitoring service.

Read the full incident report →

Major March 26, 2026

Website outage

Detected by Pingoru
Mar 26, 2026, 08:59 PM UTC
Resolved
Mar 26, 2026, 09:04 PM UTC
Duration
5m
Timeline · 2 updates
  1. investigating Mar 26, 2026, 08:59 PM UTC

    Website cannot be accessed at the moment. This incident was created by an automated monitoring service..

  2. resolved Mar 26, 2026, 09:04 PM UTC

    Website is now operational! This update was created by an automated monitoring service..

Read the full incident report →

Major June 10, 2025

Degraded Performance Due to Service Provider Outage

Detected by Pingoru
Jun 10, 2025, 02:51 PM UTC
Resolved
Jun 11, 2025, 12:10 AM UTC
Duration
9h 18m
Timeline · 2 updates
  1. monitoring Jun 10, 2025, 02:51 PM UTC

    We're currently experiencing intermittent survey failures due to a partial outage of our cloud service provider ([Heroku status page](https://status.heroku.com/)) - Heroku incident [2822.](https://status.heroku.com/incidents/2822).

  2. resolved Jun 11, 2025, 12:10 AM UTC

    We are no longer experiencing intermittent survey failures. Our cloud service provider has resolved the issue and restored full connectivity..

Read the full incident report →

Minor February 19, 2025

Incident impacting checkouts

Detected by Pingoru
Feb 19, 2025, 07:13 PM UTC
Resolved
Feb 19, 2025, 07:22 PM UTC
Duration
9m
Timeline · 2 updates
  1. identified Feb 19, 2025, 07:13 PM UTC

    We have identified an issue with new checkouts and a mitigation is being deployed..

  2. resolved Feb 19, 2025, 07:22 PM UTC

    This incident has been resolved and all systems are operational..

Read the full incident report →