TrueCommerce incident

B2B Gateway Web API Access and hosted FTP

Major Resolved View vendor source →

TrueCommerce experienced a major incident on April 20, 2023 affecting TrueCommerce B2B Trading Network and TrueCommerce B2B Integrator, lasting 6h 19m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2023, 05:38 PM UTC
Resolved
Apr 20, 2023, 11:58 PM UTC
Duration
6h 19m
Detected by Pingoru
Apr 20, 2023, 05:38 PM UTC

Affected components

TrueCommerce B2B Trading NetworkTrueCommerce B2B Integrator

Update timeline

  1. investigating Apr 20, 2023, 05:38 PM UTC

    Web API access for B2B Gateway is currently unavailable to Get and Post files. This impacts transaction processing for QuickBooks Online and label printing from Acumatica. The team is actively reviewing and working to resolve the issue.

  2. investigating Apr 20, 2023, 05:44 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 20, 2023, 06:30 PM UTC

    The team continues to investigate the issue.

  4. investigating Apr 20, 2023, 07:01 PM UTC

    FTP hosted by B2B Gateway is also unavailable at this time. The team continues to work on correcting the issue.

  5. monitoring Apr 20, 2023, 08:17 PM UTC

    The issue has been resolved and the team is monitoring. Integration and transaction processing has been restored.

  6. resolved Apr 20, 2023, 11:58 PM UTC

    This incident has been resolved.