TrueCommerce incident

Foundry Access

Critical Resolved View vendor source →

TrueCommerce experienced a critical incident on April 29, 2023 affecting Transaction Manager and Pack & Ship and 1 more component, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2023, 11:34 AM UTC
Resolved
Apr 29, 2023, 11:46 AM UTC
Duration
12m
Detected by Pingoru
Apr 29, 2023, 11:34 AM UTC

Affected components

Transaction ManagerPack & ShipPulse

Update timeline

  1. investigating Apr 29, 2023, 11:34 AM UTC

    TrueCommerce Foundry access is currently unavailable. The team is actively reviewing and working on a resolution.

  2. identified Apr 29, 2023, 11:41 AM UTC

    The issue has been identified and the team is working on a resolution.

  3. monitoring Apr 29, 2023, 11:43 AM UTC

    The issue is resolved and Foundry access is available.

  4. resolved Apr 29, 2023, 11:46 AM UTC

    The incident has been resolved.