TrueCommerce incident

Pack & Ship: Rating & Shipping APIs Unavailable

Major Resolved View vendor source →

TrueCommerce experienced a major incident on May 4, 2023 affecting Pack & Ship, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2023, 08:32 PM UTC
Resolved
May 04, 2023, 09:13 PM UTC
Duration
40m
Detected by Pingoru
May 04, 2023, 08:32 PM UTC

Affected components

Pack & Ship

Update timeline

  1. investigating May 04, 2023, 08:32 PM UTC

    We are currently investigating an issue with our technology partner where their backend APIs are unavailable. This issue is impacting rating & shipping of small parcel carriers

  2. monitoring May 04, 2023, 08:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 04, 2023, 09:13 PM UTC

    This incident has been resolved by our technology partner