TrueCommerce incident

Transaction Manager - degraded performance upon login

Minor Resolved View vendor source →

TrueCommerce experienced a minor incident on May 9, 2023 affecting Transaction Manager and TrueCommerce TCNet AS2 and 1 more component, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2023, 02:22 PM UTC
Resolved
May 09, 2023, 02:34 PM UTC
Duration
11m
Detected by Pingoru
May 09, 2023, 02:22 PM UTC

Affected components

Transaction ManagerTrueCommerce TCNet AS2TrueCommerce TCNet Internal FTP & SFTPTrueCommerce B2B Trading Network

Update timeline

  1. investigating May 09, 2023, 02:22 PM UTC

    We are currently investigating an issue where users log into Foundry and Transaction Manager is slow or unresponsive.

  2. resolved May 09, 2023, 02:34 PM UTC

    We have identified the issue within our hosting environment and made an adjustment to resolve the issue.