TrueCommerce incident

Transaction Manager - unable to load

Critical Resolved View vendor source →

TrueCommerce experienced a critical incident on July 18, 2023 affecting Transaction Manager, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2023, 07:52 PM UTC
Resolved
Jul 18, 2023, 08:10 PM UTC
Duration
18m
Detected by Pingoru
Jul 18, 2023, 07:52 PM UTC

Affected components

Transaction Manager

Update timeline

  1. investigating Jul 18, 2023, 07:52 PM UTC

    We are currently investigating an issue with Transaction Manager. Users are able to log into Foundry, but when selecting the Transactions screen it is unable to load. Our team is actively investigating this matter and working towards resolving it as quickly as possible.

  2. identified Jul 18, 2023, 08:06 PM UTC

    The issue has been identified and we're working on the resolution.

  3. resolved Jul 18, 2023, 08:10 PM UTC

    The fix has been implemented and access has been restored.