TrueCommerce incident

B2BGateway network transaction processing

Critical Resolved View vendor source →

TrueCommerce experienced a critical incident on August 9, 2023 affecting TrueCommerce B2B Trading Network, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Aug 09, 2023, 11:22 AM UTC
Resolved
Aug 09, 2023, 12:00 PM UTC
Duration
37m
Detected by Pingoru
Aug 09, 2023, 11:22 AM UTC

Affected components

TrueCommerce B2B Trading Network

Update timeline

  1. investigating Aug 09, 2023, 11:22 AM UTC

    We are currently experiencing an issue with transaction processing with the B2BGateway trading network. Transactions are not being sent or received during this time. The team is actively reviewing. We apologize for any inconvenience.

  2. monitoring Aug 09, 2023, 11:40 AM UTC

    The issue has been resolved and transaction processing has returned back to normal. The team is actively monitoring.

  3. resolved Aug 09, 2023, 12:00 PM UTC

    The incident has been resolved.