TrueCommerce experienced a critical incident on August 16, 2023 affecting TrueCommerce B2B Trading Network and TrueCommerce B2B Integrator, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 16, 2023, 07:42 PM UTC
Our data center provider is experiencing a power interruption which has impacted our B2BGateway application availability. The B2BGateway applications and network are unavailable during this time while power is being restored. We are working with our data center provider to understand timing for full restoration and will provide updates until the B2BGateway application and network is fully restored. We apologize for any inconvenience this may cause your organization.
- identified Aug 16, 2023, 07:48 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 16, 2023, 08:12 PM UTC
A fix has been implemented and the incident is resolved.