TrueCommerce incident

Transaction Manager Scheduled Integration Events

Minor Resolved View vendor source →

TrueCommerce experienced a minor incident on September 29, 2023 affecting Transaction Manager and Scheduler, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2023, 12:49 PM UTC
Resolved
Sep 29, 2023, 02:15 PM UTC
Duration
1h 26m
Detected by Pingoru
Sep 29, 2023, 12:49 PM UTC

Affected components

Transaction ManagerScheduler

Update timeline

  1. investigating Sep 29, 2023, 12:49 PM UTC

    There is currently a known issue with Transaction Manager executed scheduled events via the Scheduler application. All scheduled events are suspended with local on-premise business systems and are not currently executing as expected. This issue started to occur at approximately 12:00 a.m. ET on Friday, September 29th. Our technology team is aware of the issue and working to resolve the issue. Connectivity with trading partners is not impacted at this time nor are there any issues with logging into the Transaction Manager application and manually processing transactions.

  2. resolved Sep 29, 2023, 02:15 PM UTC

    The incident has been resolved and scheduled events will begin to execute.