TrueCommerce experienced a notice incident on October 19, 2023 affecting TrueCommerce B2B Trading Network and TrueCommerce B2B Warehouse Support Site and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 19, 2023, 12:57 PM UTC
We are currently experiencing issues with our B2BGateway phone line, resulting in the inability to make or receive calls. Our teams are still fully operational and available to assist you with any issues or requests via email. We apologize for any inconvenience.
- investigating Oct 19, 2023, 07:26 PM UTC
We are still working with our carrier to restore call capabilities for the team, please continue to open tickets in the B2BG portal as normal, or email us at [email protected].
- resolved Oct 20, 2023, 01:58 PM UTC
The B2BGateway support phone number has been restored. Please use 1-888-430-4489, option 3 to reach the B2BGateway support team.