TrueCommerce incident

ecUtopia processing slowly

Major Resolved View vendor source →

TrueCommerce experienced a major incident on October 27, 2023 affecting TrueCommerce Home, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2023, 04:27 PM UTC
Resolved
Oct 27, 2023, 05:07 PM UTC
Duration
39m
Detected by Pingoru
Oct 27, 2023, 04:27 PM UTC

Affected components

TrueCommerce Home

Update timeline

  1. identified Oct 27, 2023, 04:27 PM UTC

    ecUtopia is processing slowly while our team resolved a database issue. We have a fix in progress.

  2. identified Oct 27, 2023, 04:27 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Oct 27, 2023, 05:07 PM UTC

    This incident has been resolved. Portal and processing should be functioning as expected. Please contact our support team if you experience any issues. Thank you!