TrueCommerce incident

Transaction Processing Delays

Minor Resolved View vendor source →

TrueCommerce experienced a minor incident on November 6, 2023 affecting TrueCommerce TCNet AS2 and TrueCommerce TCNet Internal FTP & SFTP, lasting 15h 44m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2023, 08:59 PM UTC
Resolved
Nov 07, 2023, 12:44 PM UTC
Duration
15h 44m
Detected by Pingoru
Nov 06, 2023, 08:59 PM UTC

Affected components

TrueCommerce TCNet AS2TrueCommerce TCNet Internal FTP & SFTP

Update timeline

  1. monitoring Nov 06, 2023, 08:59 PM UTC

    Earlier this afternoon, we encountered an issue with transaction processing delays for our Transaction Manager customers. Transactions sent and received between 2 PM and 3 PM EST experienced delays in delivery. The issue has been resolved and transaction are successfully processing. We apologize for any inconvenience.

  2. monitoring Nov 06, 2023, 10:39 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Nov 07, 2023, 12:44 PM UTC

    This incident has been resolved.