TrueCommerce experienced a minor incident on November 27, 2023 affecting Pack & Ship, lasting 2h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Pack & Ship
Update timeline
- investigating Nov 27, 2023, 06:14 PM UTC
We are currently investigating an issue with Pack & Ship where users are seeing degradation processing shipments.
- monitoring Nov 27, 2023, 06:51 PM UTC
A fix has been implemented and we're seeing better performance at this time. We will continue to monitor the application for responsiveness.
- resolved Nov 27, 2023, 08:52 PM UTC
This incident has been resolved.