TrueCommerce incident

Transaction latency

Minor Resolved View vendor source →

TrueCommerce experienced a minor incident on November 28, 2023 affecting Transaction Manager, lasting 7h 10m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2023, 08:14 PM UTC
Resolved
Nov 29, 2023, 03:25 AM UTC
Duration
7h 10m
Detected by Pingoru
Nov 28, 2023, 08:14 PM UTC

Affected components

Transaction Manager

Update timeline

  1. investigating Nov 28, 2023, 08:14 PM UTC

    We're investigating latency with inbound transactions coming into the network and working on a resolution.

  2. identified Nov 28, 2023, 08:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 29, 2023, 03:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 29, 2023, 03:25 AM UTC

    This incident has been resolved.