TrueCommerce incident

Outbound AS2 File Delivery Delay

Minor Resolved View vendor source →

TrueCommerce experienced a minor incident on July 31, 2024 affecting TrueCommerce TCNet AS2, lasting 6h 11m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2024, 08:31 PM UTC
Resolved
Aug 01, 2024, 02:43 AM UTC
Duration
6h 11m
Detected by Pingoru
Jul 31, 2024, 08:31 PM UTC

Affected components

TrueCommerce TCNet AS2

Update timeline

  1. identified Jul 31, 2024, 08:31 PM UTC

    We experienced an issue related to sending outbound files via AS2 on Wednesday July 31st between 11:20 a.m. Est and 1:45 p.m. Est. Delayed transactions are currently being resent. We apologize for any inconvenience.

  2. resolved Aug 01, 2024, 02:43 AM UTC

    All files have been resent.