TrueCommerce incident

Pack and Ship - Shipment Screen not loading

Major Resolved View vendor source →

TrueCommerce experienced a major incident on September 3, 2024 affecting Pack & Ship, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2024, 12:40 PM UTC
Resolved
Sep 03, 2024, 01:16 PM UTC
Duration
36m
Detected by Pingoru
Sep 03, 2024, 12:40 PM UTC

Affected components

Pack & Ship

Update timeline

  1. investigating Sep 03, 2024, 12:40 PM UTC

    We're currently experiencing issues with the shipment screen not loading for Pack and Ship. The team is actively investigating.

  2. monitoring Sep 03, 2024, 12:59 PM UTC

    The issue is resolved and the team is monitoring.

  3. resolved Sep 03, 2024, 01:16 PM UTC

    This incident has been resolved.