TrueCommerce experienced a minor incident on September 6, 2024 affecting Transaction Manager, lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
Transaction Manager
Update timeline
- investigating Sep 06, 2024, 01:20 AM UTC
We are currently investigating an issue with file integration delays with cloud SFTP\FTP. The team is currently investigating to resolve the issue.
- monitoring Sep 06, 2024, 02:08 AM UTC
The issue has been resolved and transactions are processing successfully. The team will continue to monitor.
- resolved Sep 06, 2024, 02:18 AM UTC
This incident has been resolved.