TrueCommerce incident

Pack and Ship - Shipment Screen not loading

Major Resolved View vendor source →

TrueCommerce experienced a major incident on September 17, 2024 affecting Pack & Ship, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2024, 12:17 PM UTC
Resolved
Sep 17, 2024, 12:31 PM UTC
Duration
13m
Detected by Pingoru
Sep 17, 2024, 12:17 PM UTC

Affected components

Pack & Ship

Update timeline

  1. investigating Sep 17, 2024, 12:17 PM UTC

    We're currently experiencing issues with the shipment screen not loading for Pack and Ship. The team is actively investigating.

  2. monitoring Sep 17, 2024, 12:26 PM UTC

    This issue has been fixed and the team is monitoring.

  3. resolved Sep 17, 2024, 12:31 PM UTC

    This incident has been resolved.