TrueCommerce incident

TrueCommerce Home / ecUtopia Webservices issues

Major Resolved View vendor source →

TrueCommerce experienced a major incident on October 16, 2024 affecting TrueCommerce Home, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2024, 06:00 PM UTC
Resolved
Oct 16, 2024, 07:00 PM UTC
Duration
1h
Detected by Pingoru
Oct 16, 2024, 06:00 PM UTC

Affected components

TrueCommerce Home

Update timeline

  1. investigating Oct 16, 2024, 06:00 PM UTC

    We are currently investigating an issue with the Webservices functionality. We will update this thread with more information as we continue the investigation.

  2. investigating Oct 16, 2024, 06:36 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 16, 2024, 06:36 PM UTC

    Our team has identified the issue and we are putting a fix in place. We anticipate another update at 3:00 EST.

  4. resolved Oct 16, 2024, 07:00 PM UTC

    This incident appears to be resolved. If you continue to see errors using our services, please reach out to [email protected]. Thank you for your patience.