TrueCommerce experienced a minor incident on October 27, 2024 affecting Transaction Manager and TrueCommerce TCNet AS2, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Transaction ManagerTrueCommerce TCNet AS2
Update timeline
- investigating Oct 27, 2024, 05:37 PM UTC
We experiencing an issue with our trading network servers. There is no current impact to transaction processing, however there will be brief interruption accessing Transaction Manager starting at 1:45 PM Est to 2:00 PM Est to address the issue.
- monitoring Oct 27, 2024, 05:58 PM UTC
A fix has been implemented and the issue is resolved. The team is monitoring.
- monitoring Oct 27, 2024, 05:58 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 27, 2024, 06:05 PM UTC
This incident has been resolved.